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From 6th July 2020 we are re-opening our doors - very gently

Your experience of coming to Phoenix is going to feel a little different at the moment because of new measure we have in place

We're still the same friendly place we've always been, and we're making these changes to ensure the safety and wellbeing of our clients, volunteers & staff. Please have a read below and if you have any questions, we're happy to help.

From 6th July 2020, what services will be open?

At the moment, our counselling clinics will slowly re-open but our massage and acupuncture clinics will remain closed. We’ll keep you updated!

Initially, we are going to be running a limited number of clinics focussing on supporting our existing referred counselling clients who have been unable to take up our remote counselling service.

We also have face-to-face private counselling sessions available too. To check availability, have a look on our online booking page or contact our Reception team:

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what weve put in place
      • Minimising the number of people in our building by running a very limited service
      • Setting out clear social distancing measures that are easy to follow
      • Providing hand washing facilities upon entry/exit and clear instructions
      • Providing hand sanitiser and surface cleaner in every therapy room
      • Regularly cleaning each room throughout the day as well as regular ventilation
      • Our Reception desk now has a clear plastic screen
what you need to do
      • We will call you before your appointment so we can make sure you have no COVID-19 symptoms and can see you safely
      • To minimise contact, all payments must be made in advance via Reception or online – we are unable to take card or cash payments at Phoenix
      • A face mask must be worn whilst you’re in Phoenix – there will be no entry without a mask
      • You will need to arrive at the time of your appointment – no earlier, no later. This is because we are unable to have people waiting in our Reception area
      • At the moment, we cannot offer you drinks so please bring your own water bottle with you
      • Please come to your appointment alone, unless you require support
      • Only bring your essential belongings with you
      • By coming to Phoenix for your appointment, you are agreeing to the risks outlined in our Consent to Entry document, which can be found here
don’t come to phoenix if
      • a high temperature
      • a new, continuous cough
      • a loss of, or change to, your sense of smell or taste
      • contact with another person who has had any COVID-19 symptoms

Thank you for helping keep everyone at Phoenix well and safe

As the situation progresses, we will keep you informed of any changes to our service, and we will continually review how we are managing our clinics in line with COVID-19 guidelines.

We’re really looking forward to seeing you again, slowly but surely!