The wellbeing of our staff, volunteers & clients is always our priority

Your experience of coming to Phoenix is going to feel a little different at the moment because of new measure we have in place

We're still the same friendly place we've always been - we're doing all we can to keep you safe and well. Please have a read below and if you have any questions, we're happy to help.

What services are open?

Full-fee Counselling:

Remote Counselling | Face-to-Face Counselling | Employee-Assistance Counselling

To book, call us on 0113 234 0818 or book online.

Referred Counselling:

Remote Counselling | Face-to-Face Counselling

Referred counselling clients will be contacted directly by Lizzie when your sessions can return to face-to-face. If you would like to be referred, please click here.

Full-fee Massage:

Aromatherapy | Deep Tissue Massage | Pregnancy Massage | Reflexology | Relaxation Massage | Soft Tissue Therapy

To book, call us on 0113 234 0818 or book online.

Referred Massage:

Deep Tissue Massage | Reflexology | Relaxation Massage

If you already have a referral here, please call us on 0113 234 0818 to book. If you would like to be referred, please click here.

what weve put in place
      • Minimising the number of people in our building by running a very limited service
      • Setting out clear social distancing measures that are easy to follow
      • Providing hand washing facilities upon entry/exit and clear instructions
      • Providing hand sanitiser and surface cleaner in every therapy room
      • Regularly cleaning each room throughout the day as well as regular ventilation
      • Our Reception desk now has a clear plastic screen
      • Longer breaks between massage treatments to allow for thorough cleaning and ventilation of rooms
      • Therapists & staff are wearing masks while in Phoenix
      • Massage treatments will be in line with government guidelines
      • All staff, volunteers & service users will be emailed before their initial visit to request that they do not attend if they have symptoms of COVID-19 or have been in any high risk areas or situations
what you need to do
      • To minimise contact, all payments must be made in advance via Reception or online – we are unable to take card or cash payments at Phoenix
      • A face mask must be worn whilst you’re in Phoenix – there will be no entry without a mask
      • You will need to arrive at the time of your appointment – no earlier, no later. This is because we are unable to have people waiting in our Reception area
      • At the moment, we cannot offer you drinks so please bring your own water bottle with you
      • Please come to your appointment alone, unless you require support
      • Only bring your essential belongings with you
      • By coming to Phoenix for your appointment, you are agreeing to the risks outlined in our Consent to Entry document, which can be found here
don’t come to phoenix if
      • a high temperature
      • a new, continuous cough
      • a loss of, or change to, your sense of smell or taste
      • contact with another person who has had any COVID-19 symptoms

Thank you for helping keep everyone at Phoenix well and safe

As the situation progresses, we will keep you informed of any changes to our service, and we will continually review how we are managing our clinics in line with COVID-19 guidelines.

We’re really looking forward to seeing you again, slowly but surely!