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Phoenix Health and Wellbeing Terms and Privacy Policy 

1. Introduction

    Phoenix Health and Wellbeing (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. These Terms and Privacy Policy outline how we collect, use, and protect your data, and the terms under which you use our website and services.

2. Who We Are

    Phoenix Health and Wellbeing is a charitable social enterprise based in Leeds, UK. We provide mental and physical health support services and employee wellbeing programmes to individuals and organisations.

    Registered Charity Number: CIO 1154273
    Registered Address: Lower Ground Floor, 30 Park Place, Leeds LS1 2SP

Terms of Use

  • Come along and have a treatment with us

  • Connect your business to our workplace wellbeing services

  • Give a gift voucher to friends or family members

  • Make a donation to our charity fund

  • Get involved with our fundraising activities

  • Spread the word about us by sharing our posts on social media

3. Website Use

    By accessing our website, you agree to use it only for lawful purposes and in a way that does not infringe on the rights or restrict the use and enjoyment of the site by anyone else.

    You may not use the site:
    • For any unlawful purpose
    • To transmit viruses or malicious code
    • To collect or track personal information of others without consent

    We reserve the right to restrict or terminate your access if you violate these terms.

Privacy Policy

  • Come along and have a treatment with us

  • Connect your business to our workplace wellbeing services

  • Give a gift voucher to friends or family members

  • Make a donation to our charity fund

  • Get involved with our fundraising activities

  • Spread the word about us by sharing our posts on social media

4. What Data We Collect

    We may collect and process the following data:
    • Personal information (e.g. name, email, phone number)
    • Health-related data (with explicit consent)
    • Payment details (for services booked)
    • Website usage data (e.g. IP address, browser type)

5. How We Use Your Data

    We collect your data to:
    • Deliver our services
    • Manage appointments and bookings
    • Communicate with you regarding services
    • Monitor and improve our services
    • Meet legal and regulatory obligations

    We will never sell or rent your data to third parties.

6. Legal Basis for Processing

    We process your personal data on the basis of:
    • Your consent
    • The performance of a contract
    • Legal obligations
    • Legitimate interests (e.g., service improvement)

7. Data Sharing

    We may share data with trusted third-party service providers (e.g., booking platforms, payment processors) under strict data protection agreements.

8. Your Rights

    Under UK GDPR, you have the right to:
    • Access your data
    • Correct or update inaccurate data
    • Request deletion of your data (where applicable)
    • Object to or restrict processing
    • Withdraw consent at any time

    To exercise these rights, contact us at: info@phoenixhealthandwellbeing.org.uk

9. Data Retention

    We retain your data only as long as necessary to fulfil the purposes it was collected for, including legal, regulatory, and reporting requirements.

10. Security

    We implement appropriate security measures to protect your data, including encryption, secure servers, and restricted access to authorised personnel only.

11. Accessibility Statement

    Phoenix Health and Wellbeing is committed to making our services and digital content accessible to everyone, including people with disabilities.

    Our commitments:
    • Our website is designed to be compatible with screen readers and assistive technologies.
    • We follow Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where possible.
    • We use plain English and maintain high-contrast colour schemes.
    • We offer alternative formats of printed materials upon request.
    • Our premises are wheelchair accessible, and staff are trained in inclusive communication.

    Feedback & support:
    If you experience any accessibility issues or need support, please contact us:
    • Email: info@phoenixhealthandwellbeing.org.uk
    • Phone: 0113 234 0818
    • Visit: Lower Ground Floor, 30 Park Place, Leeds LS1 2SP

    We will do our best to respond within 5 working days.
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